Y’all are right to be suspicious though!recycle-more. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Step 4: Wait for all panel lights on your cable modem to become green on. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. SpeedStep 1: Modem Only Mode. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). At the time was told IF we needed to return the old router details would be in with the new router. 8. Thick walls have a big impact on your Wi-Fi signal strength. So the connection isn't saturating. If you haven't changed these, then your devices may automatically reconnect. Click Clear All or Delete All. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. I closed my original virgin media account in late February 2022 approximately. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cart . on 02-09-2023 09:35. Whatever the case, your old router or modem/router combi unit can be reused. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. You can also email EquipmentReturns@virginmedia. 168. Further exclusions & legal stuff apply. It keeps dropping connection, very laggy, cutting in and out. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. The router will reissue IP addresses when one device leaves and another device connects. 0) This way, I will then be able. Post: You will need to package up the equipment and enclose a returns form. Step 4. Thank you in ad. 100. Working hard to help connect the nation, shop our offers and order online. The Hub’s IP address changes from 192. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. 0. Sky scores 1. Preparing for Landline changeover to fibre. Click on the “Upstream” tab, copy the text and paste into your reply. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. You’ll receive a final bill. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Called 789 and was told to take it to the local dump. Step 4: Wait for all panel lights on your cable modem to become green on. I have a large house and get full coverage. Although this question has appeared before the answers vary and I need definitive advice. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Back a step. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media’s latest Hub 5 has Wi-Fi 6, which should help you get strong speeds throughout the home. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. I didn't get any information about recycling old router. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. At Clearabee we have a number of options that can see your routers and other items collected from your home. “In 2020, we refurbished and reused 1. Forum; Apps. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. Power off the Hub and your router/mesh system. Options. Mobiles. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Phone Switchover. Available with M50 broadband or faster. This latest future-proof WiFi. £8p/m extra or included with Gig1 or Volt. uk. Working hard to help connect the nation, shop our offers and order online. SpeedQuickStart, set up and connections. Each tape contains over 1000 feet of tape. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Phone. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Send the email to equipmentreturns@virginmedia. Update: Steve the virgin media guy came today and took the router. I'm a Very Insightful Person, I'm here to share knowledge. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. Modem Mode can be found on the left of the screen. Recycle. Chris. 19-02-2021 14:55. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. In response to Fiz1605. Web Safe only works when you’re connected to your Virgin Broadband at home. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. So lets look at the problems that can happen. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. D01 C9W8. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. Find your local recycling centre with our recycling locator tool. Hi there, I've been trying and failing to return my wifi router for the past month before my service disconnected. How does it. 5Gbps ethernet port. Access your bills, diagnose faults and manage your package. Call in and they will book a Tech to do that. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. 8 million devices – with zero going to landfill. First, check that your device is running the latest software as this might be causing the issue. co. This depends on the equipment you want to recycle. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Virgin Media launches its first ever WiFi 6 broadband router. 1; Login with your username and password, default will be shown on. Note: This is separate from your My O2 account. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. Hey @mburnip12, thanks for reaching out to us on the forums page. co. Send the email to [email protected] 16-10-2022 14:35. This collection was made when there was a lot of. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Find a recycling facility. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Booking an engineer is easy with Virgin Media. All the best. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. The equipment must be in its original box, with all relevant accessories and paperwork included. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. The 192. Luke showing test-ipv6. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. The second method is to send an email to Virgin Media requesting a return kit. Virgin Media; My Virgin Media; Shop;. 1 Kudo. You get the picture. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. You’ll be provided with step-by-step instructions on how to set up your new. Remove any unwanted software that may have been installed. Open a web browser and go to 192. 8 million devices – with zero going to landfill. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. 168. Severely lacking in features. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. On this letter, there is a label sticker. The best way to cancel Virgin Media is over the phone. Working hard to help connect the nation, shop our offers and order online. Now, once you are in the router’s web portal, look for the Remote Managementoption. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Hi - as per title, first noticed 5am this morning (23/02). If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. On a Hub3/4/5, you could first try separating the SSID's of the 2. From there, the setup is nice and simple. If you see Box cannot be found tap OK to re-scan for boxes again. Is there a way that I can return this? I don't know any of the account details of the former tenant. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Step 4: Return or recycle your old Virgin Media router. Helps dispense four million medical prescriptions. No, you can keep using the same phone you’ve always used. I closed my original virgin media account in late February 2022 approximately. 0. Am a little weary that if we recycle the kit that we might get billed for not returning it. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Back a step. 06-05-2019 12:19. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Networking and WiFi. 8. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. These require a subscription and will only work if your old router allows custom firmware. How to Dispose of Old Routers. Select one of the three options below to find out what you can recycle at home or in your local area. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. Although it can look tidier, hidden corners of your. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. And over the last five years it has made some significant progress, including: Refurbished and reused 1. There are better routers, this has 4 antennas and does the job. Leave it off for about 10 seconds. Running a reset will wipe any changes you’ve made to the Hub’s settings. At this point I sent all my equipment back to virgin (2 tv set top box's and. QuickStart, set up and connections. The best location for a router is a central location with a lot of open space and the fewest walls and doors. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. 21 EDT. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. All customers need to do is contact Virgin Media to arrange the return. QuickStart, set up and connections. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. The guest Wi-Fi connection will have a separate network name and password. Tap OK to re-scan your wireless network for Virgin TV boxes. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Keep the community welcoming for all. The second method is to send an email to Virgin Media requesting a return kit. SpeedNew to Virgin Media. This is the same situation with me. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. It might flash or change colour when you first turn the Hub on or after a restart. 5 months ago I was upgraded from Hub 3 to 5. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Dave Snelling. Take a look at your options below. Called to tell them I won’t be at home and will leave - 5075462. Virgin Media has committed to carbon-neutral and waste-free operations by the. 2. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Go to 192. AirPods. [MOD EDIT: Subject title changed for clarity] - 5163069. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. 22-02-2022 15:35 - edited 22-02-2022 15:47. “In 2020, we refurbished and reused 1. If you decide to use this, you can create a protected network in your home. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Go to solution. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Best of all, for many, it’s a free upgrade. 100. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Step 1: Locate the Reset Button. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Access the Router Settings. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. 168. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. My VM Router is is my office adjacent to hall. Given all the UK calls are recorded it will be verified that she told me to Bin it. The new fibre phone line is designed to work with the same phones as the old copper line. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. on 20-10-2022 20:53. Please read the FAQ'sI've recently moved over to virgin media 200. 3. Its headquarters are at Green Park in Reading, England. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. This latest future-proof WiFi. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. O2 shop or local council recycle yard. ahhh the rubbish that is CS - you could try this. Eventually I got sent a returns box to return my old router, and was told Yodel. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. If you have trouble, do a DSAR request of the recording (held up to 6 months). To return your equipment, simply click the link and follow the instructions. 5 months ago I was upgraded from Hub 3 to 5. Access Virgin Media router settings in modem-only mode. 168. The older Hub 4 is based on. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. co. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Your logs are now deleted. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. Virgin Media recycle kit usually comes with a letter. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. The report, Dialling into 2020, also highlights how. £8p/m extra or included with Gig1 or Volt. 168. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Don’t plug the power cable into a plug socket yet. Experiencing issues with your change package in your Virgin Media? From managing your services in broadband, TV and landline to your changing your Direct Debit in mobile, find everything you need to know with our package change help and support page. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Connect your devices to the new wireless. I'm a Very Insightful Person, I'm here to share knowledge. Manage Your Account. 29 Europe/London By Julian Clover. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Depress the pinhole switch for a timed 60 seconds then release. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. 0 Kudos. . Enter the IP address into a web browser an log into your Virgin Media router. Laggy web portal. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Wait for a few seconds, and then press the power button to turn the router. I'm a Very Insightful Person, I'm here to share knowledge. Plug the cables into the Hub. Excludes broadband faults and broadband network outages. 100. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. We would like to show you a description here but the site won’t allow us. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Remember, have your Virgin Media network name and WiFi password ready. I have forwarded ports 80 TCP & 443 TCP on my router & allowed 80/tcp & 443/tcp on the servers ufw, however, I am still having networking issues. I received a text message stating that the collections team would pick up the equipment on a booked date . On the returns form, please provide your full name, address and contact details, as well as the reason for the return. Download your label, post it for free. Cheap internet radio. Use an old router as a web server. - Wi-Fi extender pods are currently. Virgin has published guidance here . Stream from Virgin Media. This turns your Virgin Hub 3. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. When you place your order, we'll let you know. The research, released on the eve of Global. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Power on the hub and leave it five minutes to settle down . Connect the Hub’s power cable with the blue tab. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Customers can return. on 19-04-2023 16:36. Here you’ll find all the help you need for Virgin Media related problems and issues. co. Tablets. I switched mine out in November 2020 and it’s not skipped a beat since. I am putting a complaint in with ofcom along with all the evidence I have. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. It informed me that you provided incorrect information, apologized, and had since collected the items. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. I didn't get any information about recycling old router. Press and hold the power button for at least 10 seconds. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. on 16-11-2022 13:31. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Go to Account settings, then Account details b. Once you have all the above ready, you’re ready to go. Stand your ground when it comes to getting a good router, too. One option is to recycle it through a certified e-waste recycler. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. If you've got a Virgin TV V6 box, make sure the standby settings are. on 13-01-2023 12:13. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 4Ghz and 5Ghz channel support, the latter with three antenna. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. on 25-11-2022 12:11. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Networking and WiFi. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Superhub 5 its great 👍. Release the power button and wait for the router to turn off. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Click System Log. How to Dispose of Old Routers. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Options. iamdanforth Posts: 4. Then, the scheme provides them with. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. WiFi Max. Apps and extras. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. Do i dispose of it at my local recycling centre. I don't work for Virgin Media. Virgin Fibre Areas only. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. Options. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. uk. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. uk. Connect the coaxial cable. Available with M50 broadband or faster. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. How to recycle a Virgin Media router. Allow the router to reset to its factory settings and wait for approximately 30 seconds. Some routers may immediately delete your router history logs so this step is not necessary. There are four ethernet ports, three allowing for. This means the WiFi password or network name could change back to our default settings. The router is in the centre of the house. All that being said and done, I'm now getting emails and text about sending the old hub back. The best way to cancel Virgin Media is over the phone. 2019 performance. 0 hub. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Hello, I recently moved into a rented property. This collection was made when there was a lot of. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. The router itself is constantly flashing the green double arrows. Do: use the Connect app to run a super-intelligent WiFi home scan. Green power light is flashing and WiFi light is green. Virgin Media Quickstart set up. Here you’ll find all the help you need for Virgin Media related problems and issues.